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Terms of Service

In this page you can find our policies and rules. These are useful to answer to all your questions regarding payments, process and times, and to protect both parties!

We reserve the rights to modify ToS and Prices in any moment.

TOS updated 30\11\2023

 

Communication

 

You may contact us via Instagram, Twitter, or Email. We will respond within 48 hours unless there is an emergency. We will not accept any confirmation through vocal messages, calls or everything that is not written. 

Quality Disclaimer


We are not capable of symmetry or perfection. You can expect some imperfections in fur symmetry and gluing. We consider defects to be any visible rips, popped seams or elements that affect the wearer’s comfort. We do our best to ensure that you are satisfied with your suit.

  • Please report all fit issues. We are, however, happy to discuss any fit issues. A lot of the time these are out of our control and caused by errors in the duct tape dummy.

  • We ask that customers contact us within 30 days of receiving their item to report any issues.

 

Denial of Service:

StuffedTails Fursuits reserves the right to deny customer service for any reason. We are not obligated to disclose the reason for rejection to the customer. Reasons that your project may be denied include but are not limited to:

  • You have a history of illegal actions and interests.

  • You support pedophilia or zoophilia.

  • You are unreasonable threatening or harassing.

  • Your character is offensive or represents hate symbols, bigotry, transphobia, or racist attitudes.

  • Your character is considered culturally appropriative or expresses themes that may be sensitive or controversial. 

  • You are rude to other fursuit makers or have been denied by makers for any listed reason.


 

Quotes, Process, Times and Measurements

 

You must be 18+ to commission us in order to prevent any issues with parents or tutor. We can ask for an ID if we think it may be necessary, with the ID number covered if you prefer. If you are not 18, your tutor or legal guide must do the purchase for you. 

We will only work at original characters, we do not work on characters from Anime/Manga/Cartoons/Videogames/Movies. We have our style, so we can not copy another artist’s work.  

 

We negotiate and discuss your commission details with you and we’ll make an accurate quote of your fursuit. We need to know all details to add to your suit, included if you prefer a determinate base expression, or if you want to add something extra. 

Only after that, you must fill our application form. We need that form filled to know all your private informations (Real name, address,email,phone number, and your fursona informations too).

 

Before starting your commission we show you which fur we chose for the realisation of your suit. Keep in mind that it’s not always possible find the exact fur color of your reference
 

Quotes

A quote is an estimation price request. With it you will know how much your project will cost. We are open for quotes twice for year. We ask that you only apply for a quote if you are ready to commission us. Quotes are valid 6 months only, because prices can change during the year.

You don't need to be 18+ to ask for a quote but you have to keep in mind that YOU MUST BE 18+ OR HAVE A TUTOR WHO WILL DO THE PURCHASE FOR YOU if you will be chosen for the current queue.

We will open a Google Form for quote applications and that is when you will be able to give us the details of your project such as: fullsuit, partial, fur colors, magnetic features, etc. Be sure to select ALL the options on the form!! If your character has an hair tuft or spikes select the correct option!

Add all your notes or suit preferences if you have any.

Submitting a quote does not guarantee a commission slot. Commissions are not first come, first served. We could be unable to accept your commission for many reasons, one of them is too many applications. But don't worry, you can try to be choosen again the next reopening. We will take 5\8 commission slots per commissions opening.

 

Reference Sheets

Your reference should include:

Front and back views of your character (side views are great too, but not required)+ tongue color. Please keep in mind this point when you ask for a quote because we will ignore every quote request that doesn't include a ref with those characteristics!! Be sure that your reference is as accurate as possible, we don’t want to struggling to understand how some parts are made during the construction process. This will help us to be more quick and efficent.

We accept SAFE FOR WORK REF SHEETS ONLY, any ‘Not Safe For Work’ reference sheets sent will be ignored. No genitalia should be visible on the reference sheet so be sure to censure them or cut them off.

All markings should be shown very clearly and they should be EXACTLY how you want them to look on your suit. We count every spot and stripe on a character to make my prices. So be sure to specific on the ref  or on the notes\suit prferences if spots number is casual or if you want an exact number of them. Take in mind that spots,stripes and complicated markings will increase the price of the suit.We prefer ref sheets without shades.

What now?

After you filled out the quote form you will recieve an email after 1\2 weeks with your suit's price estimation. You just have to accept or discard the price sending us an email within 48hours. If you will accept the price you will have 72hours to send the first payment down!

After that, you will be inserted officially in the queue!

 

You've been choosen?

Congratulations! you can now be part of the StuffedTails family!

The first thing we need is a 30% non-refundable retainer fee (via PayPal or Bank tranfer) to hold your spot in our queue. Bank transfer payments are preferable for EU customers. We require this payment to be made within 72 hours of your acceptance. If it is not received within that time, we will drop your acceptance and choose another project.

After the retainer fee is received you will be officially on my queue and you can start with the payment plan. If you need a payment plan, this can be discussed during the quoting process.

DTD and Measurements:

If you have commissioned a bodysuit from us, we will need a proper Duct Tape Dummy. This is a crucial element in ensuring your costume fits properly, so be sure to follow the tutorials and make it pefect!

We will NOT make bodysuits without a proper duct tape dummy. We are not responsable if your DTD is not made properly and the costume won't fit you perfectly!

Please follow this duct tape dummy tutorial (click here).

We require that at least one of your feet be taped up. Your toes do not have to be included, but please tape up the heel and ankle. The foot must be attached to the leg of the full duct tape dummy, please do not send a foot separately. Remember to sign where your elbows and knees are!

Tape your DTD back up completely before shipping it to us.

Write your name and character name on the front of your DTD.

Other measurements will be required on the applications form if needed (head circumference, feet number, chest circumference etc)

Material Choices 

Please be aware that there is a limited color palette available for fabrics (fur, fleece, minky cuddle, faux leather) compared to the limitless possibilities that can be depicted in reference art. We try our best to match colors as best we can, but there will be some times when there is not a color close to a color in your reference. We will provide you with the closest color samples we have access to for you to choose from.  

We only use HQ materials for our suit to give to your suit the best results. We DON’T accept fur already bought from you or others. If you need a particular color from a seller you know, we can buy it from them, but this is not always possible.( This could charge more the total price) 

 

Work in Progress

We will send photos periodically. Please do not expect pictures every day and don't ask for them. We will try to send them as often as we can! We will contact you for approval before continuing construction on certain parts, so please keep a close eye on your email or Instagram. These include, but are not limited to: images of fur/fabric swatches, the head carve before it is furred, and images of the completed fursuit.  

Once your costume is completed, we will send detailed photos and videos for your approval.

Edits during the Construction Process  

We work from your reference images and detailed information to create your commission. If you see WIPs we send and want tweaks or small adjustments along the way, we will accommodate, within reason.  

If you want to change something on the character design, you can comunicate it to us before we start to work on your suit. We have to charge if you want to do it after we already started the commission. We will let you decide if you want to pay for the adjustment, or if we should proceed as-is.  

 

Turn Around Time  

The construction process takes from 1 to 6 months. 

We will not work with deadlines.

Times of working are decided by us. We will try to finish your commission as soon as possibile, but if you need the commission for a certain date, must be commissioned in time, and we will let you know if it is possibile. 

Things that could delay your Turn Around Time  

  • Not sending your measurements and DTD in a timely fashion 

  • Not responding to email or pm's communications (especially when we send WIPs we need approved) in a timely fashion 

  • Changes to designs or add-ons mid-way through commission 

  • Delays with payments 

 

 

Payments & Refunds

 

We only accept payment through Paypal and bank transfers, in euro (€) value. When you send the payment you must always consider that.  

Those who wish to pay with Paypal, a 3% fee will be added to the total payment.

Customers can opt to do a Payment Plan, with a minimum of 2 payments to a maximum of 6 payments. We can discuss to make longer payment plans if you need.  

 

We require you to be able to put down 30% of the total cost of your commission to begin with. After that, you can make monthly instalments until it's paid off. We recommend paying in installments of at least €200/300 a month.

 

You will able to decide the day of your monthly payments. We can accept a delay of 2 weeks without your communication.  

After that time we will charge the 3% of the totat amount for every week you will delay or we can decide to cancel your commission without refunds. So we suggest you to always communicate us if you can’t pay in a precise day. We can work with you for any problems.

 

If you need to postpone payments for awhile, we can work with you. Please contact us directly to communicate us the payment changes.

 

We can’t refund you if you will decide to cancel your commission with no reason. 

Failure to pay or contact us for 1 month will result in your order being canceled. 

 

Once the suit is ready, we will tell you as soon as we are sure everything is done and done perfectly. From that, you have three weeks to finish the payment and pay for the shipping. If that is not done in three weeks, we will charge for 50€ for every week we will need to hold your suit in our place. We can hold the suit for a total time of 2 months. If the last payment is not done in that time, we will cancel everything and you will not be refunded. 

 

Refunds  

Please be sure you want the commission and it is within your budget before purchase!  

Refunds are only available to fursuits that are currently in production. In production is defined as the point in time where a customer has begun paying for their suit. 

If you decide to get a refund, we automatically keep at least 50% of the full commission amount as a fee for supplies and communication. That rate increases as we get farther into your construction process. We will determine how much is due for refund based on the amount of work we have completed.  

  • After the suit is completed there is no refund option. 

  • We DON’T refund you if you decide to disappear with no reason.  

  • We DON’T refund you for wrong measurements communications. 

  • We DON’T refund you if you will be harassing or aggressive with us and we cancel your commission. 

  • We DON’T refund you the first payment down for any reason (30%). 

  • We DON'T refund you if you delay with payments without communications for over a month. 

  • We reserve the right to sell your suit if you decide to cancel your commission once it’s completed. 

  • We WILL refund you if we need to cancel your commission, but if your suit has been started you will be refunded according to how much work has been completed.

  • We WILL refund you if you need to cancel your commission before we started with the construction. But 30% down payment won't be refunded.

All refunds initiated by clientel will result in blacklisting. 

 

Cancellation 

We may keep the right to cancel your commission in case you will become aggressive, harassing, threatening, difficult to work with or you delay with payments. Is not necessary to ask continuously for Wips, since we will send them.  

 

 

Shipping  

 

Shipping is not included in the quoted price of an item and the original invoice. Customers will be charged the amount that it costs to ship the item and for packing materials. 

A receipt and tracking number will be provided electronically upon shipment. We are not responsible for damage that occurs during transport or lost packages. However, we are willing to work with you to find a solution and remedy the situation.

At the time of commission, clients have the opportunity to specify whether they would like to purchase insurance when the costume gets shipped. Insurance cost will vary depending on the destination and carrier service employed. It can costs 20-100€. Please consider that we are shipping from Italy, so the shipping costs may be high! The average cost of a national shipping is 20-60€. The average cost of an oversea shipping is 80-150€.

Attention International Customers!

You will be charged appropriately for a customs fee! They can cost up to 1000$!We must state the full value of your item on the customs form to legally ship it, so it is your responsibility to pay the fee. Do not ask us to claim the value at $0 USD. If you are not willing to pay the customs fee, we will deny customer service to you. Please be aware of your country's mailing laws and policies to avoid legal issues. Thank you for understanding.

 

Warranty  and safety

 

If your suit arrives with any fitment issues or is defective in any way, please contact us right away to arrange an edit.  

Your fursuit has 30 days warranty from the date of arrival to you.

This covers repairs of rips, popped seams and adhesion failure. Please contact us to arrange a fix. While under warranty, buyer pays shipping to seller, and seller pays shipping back to buyer. Buyer is responsible for ensuring the suit is returned to us in a clean condition.  

Warranty does not cover damage incurred from misuse or rough-housing in fursuit. It does not cover sizing issues due to buyer providing incorrect measurements. Modify the suit in any way will avoid the warranty, so please be sure to ask us before doing it.

 

Allergies 

It is the customer’s responsibility to inform StuffedTails Fursuitsof any materials that they are allergic to. We use the following materials: Flex-Foam IT III (expanding foam), neoprene, cotton fabric,resin, hot glue, plastics, and faux fur.

We have animals (cat and dogs), and they have access to our laboratory. So if you are allergic to cats or dogs, please let us know, or choose another maker. 

 

Suit Repairs  

Please expect your suit to go through normal wear and tear. If you take proper care of your fursuit it can last for years. There are times where your suit may need touch-ups or small fixes.  

We can do these fixes, replace items. Please see our entry above concerning color/fabric matching.  

You may contact us at any time you need a repair. We will assess the damage and charge accordingly based on the estimated hours to fix the problem. Buyer have to pay shipping both ways.  

Buyer is responsible for ensuring the suit is returned to us in a clean condition.  

 

Wearability of Fursuits  

Buyer understands that fursuits are bulky, claustrophobic, hot, and have less visibility than normal eye sight. We are not responsible for any injury you may incur while in suit. Including, but not limited to: fatigue, overheating, heat stroke, falls, dizziness, panic due to claustrophobia.  

Please take care of yourself in suit! Take breaks, drink water, and have a friend be your handler in unfamiliar territory.  

 

Buyer Responsibility  

Buyer must provide accurate Ref Sheet, Duct Tape Dummy (if applicable), shoe size, and measurements. We rely on these to make your commission accurately. DTD must be sent in 3 weeks from the confirmation, with a proof of it being sent in case it will arrive later that 3 weeks. This is at your expenses, we will provide to sent you instuctions on how to make one.

We will work based on your DTD. Any difference from your body to the DTD is not our fault and is not our responsability.

You can see how to make your own DTD here. If Any measurements you comunicate us are wrong and the parts does not fit, we can modify the suit for an extra charge, but this isn’t possible all the times!

 

Buyer is responsible for proper care of their fursuit:  

  • Do not pick up head by ears or nose 

  • Brush regularly 

  • Wear a balaclava and clean socks to prevent build up of sweat inside parts 

  • Wash head and bodysuit consistently 

  • Avoid mud, wine, coffee or anything else known to stain 

  • Store in a cool and dry location 

  • Do not store for a long period of time unwashed (the stink “bakes in”) 

  • Do not expose to heat (like leaving outdoors, or in a hot car) 

  • Hang dry only

We also provide a fursuit care guide in your package. You can find these instructions here too.

 

 

 Miscellaneous

 

Privacy Policy

We retain the right to use the personal information you provide us to ensure you are not violating our terms. This may include reviewing your social media pages. Appropriate action will be taken if your actions are not in accordance with the law. We will never use your information for anything other than to contact you, fulfill your order, and ship it to you.

Intellectual Property

You may not deconstruct or replicate our head bases or other parts. All the parts are propriety of StuffedTails Fursuits.

 

Seller’s Rights  

We reserve the right to cancel an order for any reason. Buyer will be issued a refund in that case. We reserve the right to adjust our Terms of Service agreement at any time. 

  

Photos & Videos

We reserve the right to use any photography or videos that we take of commssioned work as posts to our social accounts and our website.

The customer DO NOT HAVE the right to use, or share online photos of wips they will recieve during the construction time, since they will be posted exclusively on my patreon.

Each customer also has the right to repost final pictures of their suit at their disposal. All other parties do not have the right to repost any of our pictures.

Anyway, we ask the courtesy to not post the photos we take to the suits BEFORE we post them online in our website and social pages.

We also appreciate if you can wait to share online any photo of your suit before we do the official post on our social pages.

 

By commissioning us, you have read and agreed to these terms.

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